Appliance-Faults

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Will I be given an appointment time?


The appointment will be booked as all day visit anytime from 8am to 6pm,then your engineer, on the morning of the visit will phone you to confirm an estimated time of arrival (typically a 2 hour window).


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Can I remove inner glass for cleaning?


The inner door glass can be removed by sliding it from its runners towards the top of the door. When relocating the inner door glass, it must be square to the door and pushed on to the location stop keys located with in the runner

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Can I reverse the oven door?


No, the doors cannot be reversed to open any other way

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Do you sell any cleaning products?


Yes, we have a variety of cleaning products to offer, from multipurpose to oven cleaner & hob scraper kits. Interested? Why not take a look, please see the ‘need spares?’ sections on the home page.


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Can my appliance be converted to LPG?

The majority of our appliances are certified for Natural gas or LPG not both. Only a small number of our older built-in hobs and freestanding ranges can be converted. All new hobs can be converted. If the data badge states cat II the appliances can be converted. Most Belling Dual fuel appliances and hobs can be converted. All gas cookers can not be converted.



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Can you extend my warranty?


Yes. Please call our customer service team for a quote 0844 248 4591.


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Should my grill pan come with a handle?


No – we done a recent survey to ascertain if people use the handle or an alternative to a handle i.e oven glove – majority of people used an oven glove. Handles are still available to purchase by calling our spare sales team on 08442484591


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Should the cooling fan continue to run


The cooling fan could stay on for as long as 10 mins, as this is controlled by a timer within the PCB. The fan will only stay on if the appliance reaches a certain temperature, this temperature is more likely to be reached when the grill is in use. The cooling fan is fitted to help keep the control knobs cool.


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What gap is needed from the appliance?


We would recommend a gap of at least 10mm on each side, this will ensure ease of removal when appliance has to be pulled out for cleaning or repair



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After washing my hob the ignition fails


The electrodes may still be wet. Allow them time to dry & they should then function properly



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I'm not satisfied & want to let you know


We expect that you will be more than happy with the service you receive, however if we don’t meet your expectations then you can contact us by emailing us on Enquiries@HomeApplianceCare.co.uk or calling us on 0844 248 4591. We value all customer feedback, positive and negative, and will do our best to resolve your issue. Any information you provide will be used to improve our service for future customers.


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Buying transfers for the facia markings


We often get asked if transfers are available for the fascia markings as they are worn - Unfortunately not, a full fascia replacement would be required. Please call our friendly customer service team 0844 248 4591 they can arrange for this part to be replaced & an engineer to fit it for you.


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What time do your engineers work?


Engineers typically work Monday to Friday 8am to 6pm


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