Common Faults

These articles are a basic guide to some of the most common kitchen appliance faults and the possible causes however we would not advise that you carry out any repair work yourself so to ensure your kitchen appliance is repaired correctly and safely, why not use our online booking service to arrange a visit from one of our fully trained engineers to carry out the repair for you.

Common Freezer Faults

Common Freezer Faults


Whilst we would always recommend that you book one of our fully trained engineers to carry out a repair on your freezer, below is a list of the most common problems that can occur on a freezer to help identify what may be wrong.


Not running & light isn’t working


Is the appliance plugged in & switched on at the socket?


Could have blown a fuse, try something else you know works in the same socket to eliminate that being the issue


Not running but the lights are working


Check the temperature settings

Unplug for 2 hours & plug it back in, if you hear it running then a problem is causing it overheat. Call one of our competent engineers for a repair


Light isn’t working


Bulb may of blow – replace bulb with correct type & wattage

Door switch could be faulty – Clean away any dirt around the switch, still not working? Book one of our competent & fully trained engineers


Freezer is noisey


Hissing & popping noises are normal, this is just the defrost heater

Is the freezer level?


Freezer has a bad smell/odour


Clean the inside with warm soapy water

Clean the door seal

Remove any spoiled food


Still not sure? Why not use our online booking service to arrange for one of our fully trained engineers to carry out the repair for you. Or call us on 0844 248 4591 to arrange an appointment today.