Common Freezer Problems & Faults

Common Freezer Problems & Faults

If your freezer is faulty, you’ll likely need to get it fixed as soon as possible to avoid wasting food. In this article, we're going to walk you through some of the most common freezer problems and faults to help you identify the possible cause of any issues. Some problems can be solved easily with a few tools, while others may require the work of a professional.

This article is intended to be a basic guide and we would recommend seeking the help of a professional for any repair work. Below is a list of the most common problems that can occur on a freezer to help identify what may be wrong.

Freezer isn’t freezing

If your freezer isn't freezing food, the first step is to check that the back wall of the freezer is cold. If it is, check to see if you can hear the evaporator fan running or feel air flowing from the freezer vents. If you can’t, it's likely to be a problem with the evaporator fan. This part may need to be replaced by a professional.

Ice on freezer floor

If there's a sheet of ice on the floor of your freezer, then you've likely got a blocked defrost drain. This can normally be fixed quickly by unplugging the unit and allowing it to defrost. Once defrosted, remove any food that may be clogging the evaporator coils.

Frozen freezer coil

This tends to occur when the door seal is damaged in some way, preventing the freezer from being completely sealed. Gaps in the seal allow air to enter the freezer, leading to the evaporator coils icing over.

If the door is in working condition, it could be a defrosting problem, which is usually related to a problem with the defrost thermostat, defrost heater assembly, or defrost timer.

We offer a wide range of guides to help you identify common faults for most kitchen appliances, including gas ovens, electric hobs, and fridges.

To ensure your kitchen appliance is repaired correctly and safely we always recommend contacting a professional. Why not get a repair quote from Home Appliance Care to arrange a visit from one of our team of fully trained engineers?